General conditions

These general terms and conditions of sale apply to all offers, orders and agreements made through the Volckaert-Soetens webshop. By placing an order, the customer agrees to these terms and conditions.

Volckaert-Soetens NV
Grote Steenweg 41
9340 Oordegem (Lede) 
+32 9 227 79 31 
info@cabvs.be 
BE 0453.957.723    

Prices are non-binding and all orders taken by representatives are valid only upon approval by the seller. For sales actions with limited availability or that are contingent, the seller reserves the right to charge the volume of goods sold and delivered in excess of the actions at the normal market price valid for the buyer. The normal market price is always available on his webshop account.

All prices on the webshop are exclusive of VAT unless otherwise stated. Payments should be made immediately unless otherwise agreed (as per agreement). The customer must make all payments according to the payment methods available on the webshop. Payments via bancontact and account2account are possible. In case of non-payment within the agreed term, the customer is in default and Volckaert-Soetens nv may terminate or suspend the agreement and charge interest of 12% on an annual basis, as well as possible collection costs.

The delivery of products takes place at the address provided by the customer when ordering. The delivery times on the webshop are indicative. Volckaert-Soetens nv strives to deliver products within the specified time, but cannot be held liable for delays, unless otherwise agreed. The risk of loss or damage to the products passes to the customer at the time of delivery.

The right to return products only applies if the delivered product is defective or does not conform to the order. The customer must lodge a complaint with Volckaert-Soetens nv within 3 calendar days of receiving the goods if the products are not in accordance with the order. 

Liability Volckaert-Soetens nv is not liable for damages resulting from improper use or improper maintenance of the delivered products. Volckaert-Soetens is not liable for indirect damage, such as loss of profit, missed savings or other consequential damage.

All rights relating to the content of the website, such as texts, images, logos, software and other materials, are the property of Volckaert-Soetens nv or its licensors and are protected by copyright and other intellectual property rights. The customer may only use the content of the website for business purposes and may not use it for commercial resale or distribution without written permission from Volckaert-Soetens nv.

No action shall be taken on any complaint or disagreement that has not been made in the presence of the supplying party and confirmed in writing. Any complaint or disagreement relating to the delivered goods shall be notified to the seller by registered mail at the latest 5 days after delivery. Once this deadline has passed, the complaint can no longer be taken into account. No return of goods may be authorized by the vendor except with the prior written agreement of a person authorized to enter into commitments towards the company, and provided that the goods are returned in the same condition as when they were delivered and in their original packaging. Intermediaries, agents or sellers do not have this authority unless they have been expressly mandated to do so in writing by the authorized persons. The buyer will have to bear the cost of the return.

Any invoice remaining unpaid on its due date shall, by operation of law and without prior notice of default or summons, bear interest at an annual rate of 12%, and shall be automatically increased by liquidated damages amounting to 20% of the amount due, with a minimum of €125. This article in no way affects the immediate exigibility of the sums due.

Both all collection costs and protest costs with the corresponding taxes, as well as all financial costs and other costs that must be uncovered in order to recover the debt, will be charged to the customer without any form of exception. If necessary, the buyer will pay the cost bill at the seller's first request.

The goods remain the property of the seller as long as the invoices and costs have not been paid in full. If, because of late payment by the customer, interest, costs and damages are due as stipulated in the articles 5 and 6 of the applicable general terms and conditions, the goods shall also remain the property of the seller until full payment of the principal and accessoria. The risk associated with the goods shall pass to the buyer as soon as the delivery of the goods takes place as agreed between the parties.

In the event of termination of the agreement at the buyer's expense, for whatever reason, the goods that have remained the exclusive property of the seller will be returned to the seller at the customer's expense. In addition, the customer will have to pay a fixed compensation of 25% of the price of the delivered goods for non-compliance with the agreement. Higher damages may be requested by the seller if he can prove that the damage suffered exceeds the aforementioned 25%.

In the event of force majeure, the seller shall be entitled, at its discretion, to cancel the agreement or to postpone the delivery date until such time as the force majeure has ceased to exist, even if a fixed delivery date has been agreed between the parties. In this case, the buyer or third parties shall have no grounds to claim any compensation from the seller.

Any dispute arising from this agreement shall be governed by Belgian law, and shall be subject only to the jurisdiction of the judicial district in which the registered office of the seller's company is located.